Answer: We like you to be 100% satisfied with your purchase. However, we understand sometimes you need to return the product. At APA, we make it simple for you to just email our customer support team at welcome@autopartsallinace.com or simply review our Return Policy.
Item must meet one of the following conditions in order to process return:
Answer: We understand you need to proceed return from time to time. Our customer care team will take care of your return request in a timely manner. The team will need the "order number" and "the reason for the return" in order to take care of return inquiry. In particular, picture of the item and the picture of problem area are always helpful for our team to expedite your return. Please review our return policy and contact our customer support team at welcome@autopartsallinace.com.
Answer: We understand that sometimes you need to process return for a refund. Our team is happy to process refund in the following scenario. When the item is "New", "Unused" and "Uninstalled "within 30 days return period from the package delivery date. Unfortunately, Auto Parts Alliance (APA) is not responsible for any labor cost occurred from installation. Hence, the "installed" item is NOT eligible for a refund. However, if the installed item appears to be defective and is covered by our limited warranty, it might be eligible for a replacement of the original. Please contact our customer care team welcome@autopartsalliance.com. We are here to assist.
Answer: We only worked with reliable carrier and responsible partner to handle your delivery. If the item unexpectedly arrived damaged, please inform the carrier or the personnel that you wish to sign as "received damaged". If you have further question or concerns, please review our return policy for details or simply contact our customer support team at welcome@autopartsallinace.com for a refund.
